Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how eg2222 ("eg2222", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("Player", "you", "your") who register for or use the eg2222 online casino and sports betting platform available at https://eg2222.vip (the "Platform").

By registering an account or using any feature of the eg2222 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not create an account or use the Platform.

This Policy is written in English and should be read alongside the eg2222 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to privacy matters, this Policy shall prevail.

2. Who We Are

eg2222 is an online casino and sports betting platform serving players primarily based in Bangladesh. The Platform offers a range of services including cricket betting, live casino games, slot games, fishing games, and other gambling products, facilitated through partnerships with licensed game providers and payment processors.

For any privacy-related enquiry, data access request, or complaint, players may contact eg2222 directly using the contact details provided in Section 14 of this Policy. eg2222 is committed to responding to all privacy-related communications within a reasonable timeframe.

3. Data We Collect

eg2222 collects personal data through several channels, including account registration, gameplay activity, payment transactions, customer support interactions, and automated platform technologies. The categories of personal data we collect are described below.

3.1 Registration Data

When you create an eg2222 account, we collect the following information:

• Full legal name
• Date of birth
• Residential address (including city and postcode)
• Email address
• Mobile phone number
• Username and password (password is stored in hashed form only)
• Preferred currency and language settings

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and anti-money laundering (AML) compliance obligations, we may request and retain:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or equivalent, dated within three months)
• Proof of payment method ownership (screenshot or photograph of bKash, Nagad, Rocket, or bank card)
• Selfie photograph for identity confirmation

3.3 Financial & Transaction Data

For the processing of deposits and withdrawals, we collect:

• Payment method details (bKash number, Nagad number, Rocket number, Upay number, bank account details, or cryptocurrency wallet address)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history
• Currency conversion records where applicable

3.4 Gameplay & Betting Data

eg2222 records data related to your activity on the Platform, including:

• Games played, bet amounts, and game outcomes
• Session durations and login timestamps
• Sports markets accessed and bets placed
• Bonus and promotion usage history
• Responsible gaming tool activations (deposit limits, self-exclusion periods, cool-off requests)

3.5 Technical & Device Data

When you access the eg2222 Platform, certain technical data is collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session identifiers and authentication tokens
• Referring URL and navigation paths within the Platform
• Cookie data (see Section 7)

3.6 Communications Data

If you contact the eg2222 support team, we retain records of those communications, including:

• Live chat transcripts
• Email correspondence
• Support ticket contents and resolution notes
• WhatsApp or other messaging platform communications where applicable

4. How We Use Your Data

eg2222 uses the personal data collected for the following purposes:

Purpose	Data Used
Account creation & management	Registration data, device data
Identity verification & KYC compliance	KYC documents, registration data
Processing deposits & withdrawals	Financial data, KYC data
Providing Platform services & games	Gameplay data, session data
Responsible gaming monitoring	Gameplay data, financial data, session data
Fraud prevention & AML compliance	Financial data, device data, IP data
Customer support	Communications data, account data
Promotional communications (where consented)	Email address, phone number, gameplay data
Platform analytics & improvement	Technical data, gameplay data (anonymised)
Legal & regulatory obligations	All categories as required by law

5. Legal Basis for Processing

eg2222 processes personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have requested, including account management, payment processing, and gameplay.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].

6. Data Sharing & Third Parties

eg2222 does not sell your personal data to third parties. We may share your data with carefully selected third-party service providers in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and cryptocurrency network operators, for the purpose of processing deposits and withdrawals.
• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to facilitate the delivery of casino and betting games.
• Identity verification providers: Third-party KYC and AML service providers who assist with document verification and fraud screening.
• IT infrastructure and hosting providers: Cloud hosting and data centre operators who store Platform data on behalf of eg2222 under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, eg2222 may disclose personal data to law enforcement or regulatory bodies.

All third-party service providers engaged by eg2222 are required to process personal data only in accordance with eg2222's instructions and to maintain appropriate technical and organisational security measures.

7. Cookies & Tracking Technologies

The eg2222 Platform uses cookies and similar tracking technologies to maintain session state, personalise your experience, detect fraud, and analyse Platform usage patterns. The main categories of cookies used are:

• Essential cookies: Required for the Platform to function correctly. These include session authentication tokens, security cookies, and load-balancing identifiers. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, currency selection, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve Platform performance.
• Security cookies: Help detect and prevent fraudulent login attempts, bot activity, and unusual account behaviour.

By continuing to use the eg2222 Platform, you consent to the use of cookies as described above. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use the Platform.

8. Data Retention

eg2222 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Account and registration data: Retained for the duration of the active account relationship, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for up to three (3) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Gameplay and session data: Retained for up to two (2) years for responsible gaming monitoring and analytics purposes.
• Technical and device data: Retained for up to twelve (12) months for security and fraud prevention purposes.

9. Your Rights

As a player on the eg2222 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with your request. eg2222 will respond within 30 days of receiving a verifiable request.

• Right of access: You have the right to request a copy of the personal data eg2222 holds about you, along with information about how that data is being used.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to overriding legal obligations (such as AML record-keeping requirements) that may prevent full erasure.
• Right to restrict processing: You have the right to request that eg2222 restricts the processing of your personal data in certain situations, for example while a complaint is being investigated.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent (for example, direct marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You have the right to object to the processing of your personal data where eg2222 relies on legitimate interests as the legal basis for that processing.

10. Children's Privacy

The eg2222 Platform is strictly intended for individuals aged 18 years and above. eg2222 does not knowingly collect personal data from anyone under the age of 18. If eg2222 becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, the data will be deleted, and any deposits will be returned via the original payment method after forfeiture of any winnings.

Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling platforms. If you believe a minor may have registered an account on eg2222, please contact our support team immediately at [email protected].

11. Data Security

eg2222 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment details
• Multi-factor authentication (MFA) for all internal administrative access to player data systems
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data
• Automated monitoring systems that detect and alert on unusual data access patterns or potential breaches
• Secure data disposal procedures for physical and digital media containing personal data

Notwithstanding these measures, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your eg2222 account has been compromised, please contact our support team immediately.

12. International Transfers

The eg2222 Platform operates with infrastructure and service providers that may be located outside Bangladesh. Where personal data is transferred to a country that does not provide the same level of data protection as Bangladesh, eg2222 will ensure that appropriate safeguards are in place, such as data processing agreements incorporating standard contractual clauses or equivalent protections, before making such a transfer.

By using the eg2222 Platform, you acknowledge and consent to the transfer of your personal data to servers and service providers located outside your country of residence, subject to the safeguards described in this section.

13. Changes to This Policy

eg2222 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on the Platform with a revised effective date. Where eg2222 determines that a change is significant, active players will be notified by email or via an in-platform notification. Your continued use of the Platform after the updated Policy's effective date constitutes your acceptance of the revised terms.

We encourage players to review this Privacy Policy periodically to stay informed about how eg2222 protects their personal data.

14. Contact & Data Requests

For any privacy-related questions, data access requests, complaints, or concerns regarding this Privacy Policy or eg2222's data practices, please contact our team through the following channels:

• Email: [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 on the eg2222 Platform
• Response Time: Within 24 hours for general queries; within 30 days for formal data rights requests

Our support team is available around the clock to serve players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.